KAZAKHSTAN RESERVE & COLLECT

TERMS AND CONDITIONS

1. About these terms and conditions

1.1. This Website and Reserve and Collect are provided by the legal entity stipulated below (“we/us/our”). We are (i) Dufy Central Asia, a limited liability partnership registered in the Republic of Kazakhstan with registered office at Kabanbai Batyr avenue 119, Esil district, 010000 Astana, Kazakhstan. Any reference to us in these Terms (except if association with a certain airport or company doesn’t explicitly follow from the context), shall be construed as a reference to Dufry Central Asia LLP– when it refers to our duty free stores located at Nursultan Nazarbaev International Airport (Astana). When we refer to “you” and “your” we mean the user of our Website and/or Reserve and Collect.

1.2. These are the Terms which apply to your use of our Website and your use of Reserve and Collect and by using our Website and/or Reserve and Collect you agree to be bound by these Terms. If you do not agree to these Terms you must not use our Website or Reserve and Collect. Please read these Terms carefully and make sure that you understand them before using the Website or Reserve and Collect.

1.3. These Terms will apply to any contract between us which may be formed under the terms and conditions agreed by us when you access our Website and/or when you use Reserve and Collect.

1.4. These Terms only apply to your viewing and use of this Website and Reserve and Collect. If you use one of the links on this Website to visit one of our partner websites, then please note that when you’re viewing these websites, any purchases made through them will be subject to separate terms and conditions.

1.5. When the following words with capital letters are used in these Terms, this is what they mean:

“Privacy Policy” our privacy policy, a copy of which is available at link;

“Products” any of the products featured on our Website or included in a reservation;

“Reserve and Collect” the reservation service (offered by us via our Website and as advertised in our store or on any of our websites as ‘Reserve and Collect’) which allows you to reserve Products ahead of a flight for collection at our duty free stores in Nursultan Nazarbaev International Airport (Astana) just prior to the flight (in respect of duty free stores located in departure areas) or immediately after the flight (in respect of arrival duty free stores);

“Terms” these terms and conditions and/or any updates and/or any amendments thereto and the other documents referred to in it, including our Privacy Policy; and

“Website” our website at www.shopdutyfree.com;

1.6. If you have any questions on these Terms, or would like to discuss a reservation made through Reserve and Collect please contact our Customer Support Team using the contact details in Clause 17 below.

1.7. When we use the words "writing" or "written" in these Terms, this will include e-mail correspondence unless stated otherwise.

2. Reserve and Collect

2.1. Reserve and Collect is available to all passengers who in accordance with legislation of the Republic of Kazakhstan are entitled to purchase goods in duty-free stores. You can find details of our stores and those offering Reserve and Collect on the Website.

2.2 Payments for Products reserved via Reserve and Collect will be taken when you collect the Products from our store. You do not have to make any payment or provide any payment information through the Website. Please see clause 11 below for further information on payment.

2.3. Reservation requests must be made a minimum of 24 hours prior to departure and no more than one month prior to departure. Reservation requests made any sooner or later than this cannot be accepted by us. Note that any products that cannot be reserved due to these timing restrictions can be added to a “Wish List”, which is stored for future viewing by you.

2.4. After you make a reservation request via the Reserve and Collect service, you will receive an email (“Receipt Confirmation Email”) from us acknowledging that we have received your request and we will assign you a reservation request number. This reservation request number must be quoted in all subsequent correspondence with us relating to your request. Please note that the Confirmation Email is Receipt confirmation of your request only, and does not mean it has been accepted. Our acceptance of your request as an actual confirmed reservation will take place as described in clause 2.6.

2.5. Within one (1) day of receiving your Receipt Confirmation Email, you should receive a separate email from us (“Reservation Email”) notifying you whether or not the Products you have requested are available and if they have been reserved for you. The Reservation Email will also include the date on which you can pay for and collect the Products, as well as the location to do so.

2.6. When using the Reserve and Collect service, please ensure that the details are complete and accurate before you submit the request. As part of the reservation process, you will also be asked to provide the time, date, departure (arrival) airport, destination of your flight and an optional flight number. Please take particular care to ensure this information is accurate as we will use it to determine your collection date and time. If, after placing your reservation request and before receiving your Reservation Email, you realize that you have provided us with any incorrect information or you wish to amend your reservation, you can do so via the Website by logging into your account (if a password has been previously set up by you when placing the order). If you realize that you have provided us with any incorrect information or you wish to amend your reservation after you have received your Reservation Email you should cancel your reservation and place a new reservation. Alternatively, please contact our customer support team using the contact details in Clause 17 as soon as possible.

2.7. Note that neither the Receipt Confirmation nor the Reservation Emails are a binding offer nor a “promise to sell” agreement. By making a reservation you are only reserving the Products for collection and purchase at the time of departure (arrival) in compliance with customs requirements, and in store in accordance with these Terms. The completion of the contract between you and us will take place when you pay for and collect the Products in store. Title to any Products you reserve via Reserve and Collect shall pass to you when you collect and pay for the Products in store in accordance with the in-store terms of sale and local legislation.

2.8. You can cancel your reservation at any time, including after receiving the Reservation Email. In case you provide us incorrect or incomplete information during the reservation process as required by clause 2.6 of these Terms you will be refused to purchase the Products in store according to your reservation (without respect of the Reservation Email).

2.9. We reserve the right to cancel your reservation in whole or in part for any reason at any time. Where we cancel any reservation, we will try to notify you of this prior to your flight time.

3. Products

3.1. The images of the Products and any packaging (if applicable) on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products and/or packaging. The Products may vary slightly from those images.

3.2. The packaging of the Products may vary from that shown on images on our site.

3.3. All Products shown on our site are subject to availability and any duty free restrictions (see Clause 7). At the latest this will be discussed with you at the time of your flight, however, we will try to inform you via the Reservation Email if the Products you have reserved are not available. This earlier email notification just cannot be guaranteed due to timing and administrative limitations.

3.4. The range of Products offered on our Website and in our stores (including any of the products that may have been confirmed to you as reserved) is subject to change without prior notice and we reserve the right from time to time, to withdraw or cease to make available any or all of the Products from our Website.

4. Price

4.1. We take all reasonable care to ensure that the prices of Products are correct and up to date. However, if we discover an error in the price of the Products you reserved, please see clause 4.2 for what happens in this event. Prices for the Products may change from time to time but any changes will not apply to any reservation which we have confirmed in accordance with clause 2.5.

4.2. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have reserved we will try to inform you in writing of this error and we will give you the option of continuing with the reservation of the Products at the correct price or cancelling your reservation, as we will not provide the products to you at the incorrect price. We will not reserve the Products until we have your instructions. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as cancelled.

4.3. We reserve the right to make changes to the prices of the Products from time to time but (except where the changes are due to incorrect pricing) such changes will not apply to any reservations which have been successfully placed, as confirmed by a Reservation Email.

4.4. The sale price for Products reserved via Reserve and Collect corresponds to the price of such Products at store where you pay for and collect the Products.. If, when you pay for and collect the Products, they are included in a promotional offer or have been discounted in the store on the date of collection, you will be charged the new lower price.

This only applies to the number of Products that have been reserved and does not apply to products which have been added to the basket within the airport store.

5. Security

5.1.You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on the Website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding the Website that comes to your attention.

6. Changes to these terms and conditions

6.1. We reserve the right to amend and/or update these Terms from time to time. Any such changes will take effect immediately when posted on our Website.

6.2. Every time you make a reservation with us, the Terms in force at that time will apply to the contract between you and us.

6.3. Your continued use of our Website shall signify your acceptance to be bound by the latest Terms.

7. Availability of the Products at time of collection

7.1. Your reservation shall be automatically cancelled and the Products returned to the store for general sale if for any reason you do not pay for and collect the Products within 24 hours after your collection date and time stated in your Reservation Email.

7.2. To ensure the availability of Products in store which are included in promotional offers, there may be restrictions on the number of certain promotional Products you can reserve. Where any such restriction applies, this will typically be stated on the Website and you will not be able to reserve more than the permitted number of Products.

7.3. Availability of Products varies from store to store and details of Products available for reservation (where Reserve and Collect is operating) are shown on the Website.

7.4. When you pay for and collect the Products, we reserve the right to limit the number of a particular product we sell to you or to cancel your reservation if the products are not available at the time of collection.

7.5. We shall not be liable to you in any way whatsoever where circumstances arise whereby the Products you have reserved are not available or cannot be purchased on the date of your collection.

7.6. The Products will be your responsibility once you have collected them and you will own the Products once we have received payment in full.

8. Restrictions

8.1. Some of our Products have a minimum age requirement (for example alcohol), and by reserving any of these Products you confirm that you are the required age. We are not allowed by law to supply these restricted products to you if you do not satisfy the age requirements. If you are underage please do not attempt to reserve these Products. You may be required to provide proof of your age when you pay for and collect the Products.

8.2. All reservations are subject to any applicable customs regulations, quantity or weight restrictions imposed by the airlines and/or duty free regulation. Adherence to any of these regulations and restrictions is your responsibility. If you reserve Products which exceed the allowance under relevant customs regulations, you may be advised (but we have no obligation to advise you) to purchase only the number of Products within the limits set by the applicable customs regulations. We will not be responsible or liable if you purchase more Products than permitted by the applicable regulations.

8.3. A valid boarding card must be presented when collecting and paying for the Products, otherwise your reservation will be cancelled and you will be unable to purchase the Products. We reserve the right to deny purchase of the Products which are not available for purchase for the destination stated on the boarding card, but we have no obligation to do so and we will not be responsible or liable if you purchase Products that are not available for the destination stated on your boarding card.

8.4.If, for whatever reason, you are unable to pass through airport security into the departure (arrival) area, we will be unable to fulfil your reservation and your reservation will be cancelled.

8.5. Please note that due to customs regulations, we are unable to deliver any uncollected Products to an alternative address outside of the relevant airport departure (arrival) lounge and the Products can only be collected from the designated collection point at that airport.

8.6. The following products are not included in Reserve and Collect 10% discount: 

SKU	Name of goods	Producer
2246934	Armand de Brignac Brut 75cl	ARMAND DE BRIGNAC
2249454	Armand de Brignac Rose 75cl	ARMAND DE BRIGNAC
3455979	D Perignon Brut LE 12.5% 75cl	DOM PERIGNON
3455980	D Perignon Rose LE 12.5% 75cl	DOM PERIGNON
1000609	Dom Perignon Blanc  75cl	DOM PERIGNON
2457868	Dom Perignon P2 75cl	DOM PERIGNON
1886301	Dom Perignon Rose  75cl	DOM PERIGNON
2504082	Dom Perignon Rose EOY 2016 75cls	DOM PERIGNON
2436102	Hennessy James 40% 100cl	HENNESSY
3507106	Hennessy Master Blender LE 43% 50cl	HENNESSY
1000163	Hennessy Paradis 40% 70cl	HENNESSY
2582767	Hennessy Pure White VS 40% 70cl	HENNESSY
1000143	Hennessy Richard 40% 70cl	HENNESSY
1040753	Hennessy VS 40% 100cl	HENNESSY
2299105	Hennessy VS 40% 20cl	HENNESSY
5051866	Hennessy VS NBA LE 40% 75cl	HENNESSY
1000160	Hennessy VSOP 40% 100cl	HENNESSY
2334672	Hennessy VSOP 40% 150cl	HENNESSY
1064513	Hennessy VSOP 40% 50cl	HENNESSY
1076963	Hennessy VSOP 40% 70cl	HENNESSY
5052118	Hennessy VSOP NBA  LE 40% 75cl	HENNESSY
1064514	Hennessy XO 40% 100cl	HENNESSY
2477002	Hennessy XO 40% 150cl	HENNESSY
2477003	Hennessy XO 40% 300cl	HENNESSY
1076966	Hennessy XO 40% 75cl	HENNESSY
1000171	Hennessy XO Grand Champagne 40% 70cl	HENNESSY
5052119	Hennessy XO NBA LE 40% 75cl	HENNESSY
3455972	Hennessy XXO 40% 100cl	HENNESSY
5074722	Hibiki 21YO 43% 70cl	HIBIKI
5074723	Hibiki 30YO 43% 70cl	HIBIKI
2436067	Hibiki Harmony 43% 70cl	HIBIKI
4775687	Suntory AO 43.0% 70cl	HIBIKI
1000604	Krug   75cl	KRUG
2520533	Krug Rose Nv Champagne	KRUG
1064393	Krug Vintage 75cls	KRUG
3505636	Laphroaig BS 25YO LE 43% 70cl	LAPHROAIG
2539762	Laphroaig F Oak 40% 100cl	LAPHROAIG
2292863	Laphroaig PX Cask 48% 100cl	LAPHROAIG
2541048	Laphroaig The 1815 Ed 48% 70cl	LAPHROAIG
1876451	Macallan 18YO 43% 70cl	MACALLAN
3190583	Macallan 25YO 43% 70cl	MACALLAN
3190584	Macallan 30YO 43% 70cl	MACALLAN
3378617	MACALLAN 72YO GENESIS	MACALLAN
3454066	Macallan Boutiq 2019 52% 70cl	MACALLAN
4775738	Macallan Boutique 2020 LE 52.0% 70cl	MACALLAN
5284991	Macallan Classic Cut 2022 LE 52.5% 70cl	MACALLAN
4775695	Macallan Classic Cut LE 55.0% 70cl	MACALLAN
3094505	Macallan Concept 1 40% 70CL	MACALLAN
3455000	Macallan Concept 2 LE 40.0% 70cl	MACALLAN
4775739	Macallan Concept 3 LE 40.8% 70cl	MACALLAN
4775734	Macallan Distil London LE 57.5% 70cl	MACALLAN
5284988	Macallan Double Cask 30YO LE 43% 70cl	MACALLAN
4775737	Macallan Double Csk 18 43.0% 70cl	MACALLAN
5284989	Macallan Dyw New York LE 49.5% 70cl	MACALLAN
4775730	Macallan East Elc Blk LE 50.0% 70cl	MACALLAN
4270874	Macallan Easter Elchies Bl 49.2% 70Cl	MACALLAN
4775731	Macallan Edition 6 LE 48.6% 70cl	MACALLAN
2712310	Macallan Enigma 44.9% 70cl	MACALLAN
4782284	Macallan Enigma 44.9% 75cl	MACALLAN
3505624	Macallan Estate 43% 70Cl	MACALLAN
2014719	Macallan Estate Rv 45,7% 70cl	MACALLAN
3454070	Macallan Excep Cask 1950 53.4% 70cl	MACALLAN
3872879	Macallan Except Cask 12 Le 64.6% 70Cl	MACALLAN
3872880	Macallan Except Cask 22 Le 57.6% 70Cl	MACALLAN
2584424	Macallan F&R 1937 B1974 43% 70cl	MACALLAN
2583531	Macallan F&R 1940 B1975 43% 70cl	MACALLAN
2584471	Macallan F&R 1947 B1962 45.4% 70cl	MACALLAN
3088239	Macallan F&R 1949 B935 41.1% 70cl	MACALLAN
2595681	Macallan F&R 1950 B598 46.7% 70cl	MACALLAN
3088238	Macallan F&R 1950 B600 51.7% 70cl	MACALLAN
4270875	Macallan F&R 1977 48.5% 70Cl	MACALLAN
3454069	Macallan F&R 1989	MACALLAN
2797670	Macallan F&R 1990 58.2% 70 CL	MACALLAN
2797671	Macallan F&R 1991	MACALLAN
5284585	Macallan Fine & Rare 1940 LE 43% 70cl	MACALLAN
5284583	Macallan Fine & Rare 1947 LE 45.4% 70cl	MACALLAN
5284581	Macallan Fine & Rare 1952 LE 50.8% 70cl	MACALLAN
5284584	Macallan Fine & Rare 1954 LE 50.2% 70cl	MACALLAN
5284582	Macallan Fine & Rare 1976 LE 45.5% 70cl	MACALLAN
4775692	Macallan Fine & Rare 40 LE 43.0% 70cl	MACALLAN
4775696	Macallan Fine & Rare 50 LE 51.7% 70cl	MACALLAN
4775727	Macallan Fine & Rare 52 LE 48.0% 70cl	MACALLAN
3872881	Macallan Fine & Rare 79 Le 57.2% 70Cl	MACALLAN
4775736	Macallan Fine & Rare 85 LE 46.8% 70cl	MACALLAN
4775693	Macallan Fine & Rare 88 LE 46.7% 70cl	MACALLAN
4775694	Macallan Fine & Rare 89 LE 55.2% 70cl	MACALLAN
3454071	Macallan Folio 5 43% 70cl	MACALLAN
4775729	Macallan Folio 6 LE 43.0% 70cl	MACALLAN
3157965	Macallan GAT 3 43.8% 70cl	MACALLAN
3454065	Macallan GAT 4 LE 46.8% 70cl	MACALLAN
3507801	Macallan GAT 5 44.4% 70cl	MACALLAN
3157966	Macallan Genesis 72YO 42% 70cl	MACALLAN
5226781	Macallan Harmony F.Cacao TRX LE 40% 70cl	MACALLAN
5284586	Macallan Home Collect TRX LE 43.5% 70cl	MACALLAN
2712315	Macallan Lumina 41.3% 70cl	MACALLAN
4782282	Macallan Lumina 41.3% 75cl	MACALLAN
3242491	Macallan M Black 45% 70cl	MACALLAN
5226778	Macallan M Copper LE 42% 70cl	MACALLAN
2315307	Macallan M Decanter 44.5% 70cl	MACALLAN
3779995	Macallan M Decanter 45.9% 70cl	MACALLAN
4775732	Macallan M Decanter LE 45.0% 70cl	MACALLAN
4775743	Macallan Mac Esc 04 LE 61.5% 70cl	MACALLAN
4775744	Macallan Mac Esc 08 LE 65.0% 70cl	MACALLAN
4775746	Macallan Mac Esc 95 LE 55.9% 70cl	MACALLAN
2232498	Macallan Makers Ed 42,8% 70cl	MACALLAN
3103379	Macallan Mast Of Photogr 7 43.7% 70Cl	MACALLAN
2452268	Macallan No 6 43% 70cl	MACALLAN
2227223	Macallan Oscuro 46,5% 70cl	MACALLAN
2712314	Macallan Quest 40% 100cl	MACALLAN
3157963	Macallan Quest 40% 70cl	MACALLAN
4444204	Macallan Quest CNY LE 40% 2x100cl	MACALLAN
2438738	Macallan Rare Cask 48% 70cl	MACALLAN
3094997	Macallan Rare Ck Blk LED 48% 70CL	MACALLAN
5284990	Macallan Reach  LE 41.6% 70cl	MACALLAN
4775733	Macallan Red Collect 40 LE 48.1% 70cl	MACALLAN
4180848	Macallan Red Collect 40Yo+50Yo+60Yo 70Cl	MACALLAN
4775740	Macallan Red Collect 50 LE 45.1% 70cl	MACALLAN
4775741	Macallan Red Collect 60 LE 44.3% 70cl	MACALLAN
4775728	Macallan Red Collect 71 LE 41.6% 70cl	MACALLAN
4775742	Macallan Red Collect 74 LE 42.6% 70cl	MACALLAN
4775691	Macallan Red Collect 78 LE 42.2% 70cl	MACALLAN
2014720	Macallan Select Oak 40% 100cl	MACALLAN
4775745	Macallan Sir P Blake 67 LE 46.7% 70cl	MACALLAN
4775735	Macallan Sir P Blake B LE 47.7% 70cl	MACALLAN
5284987	Macallan Tales Volume 1 LE 44.6% 70cl	MACALLAN
2712313	Macallan Terra 43.8% 70cl	MACALLAN
4782283	Macallan Terra 43.8% 75cl	MACALLAN
2582910	Mar de Frades Albariño 75cl	MAR DE FRADES
1000608	M&C Brut Imp 75cl	MOET & CHANDON
2258002	M&C Brut Imp TP 2x75cl	MOET & CHANDON
3058930	M&C Brut Imp TP EOY 2x75cl	MOET & CHANDON
2363141	M&C Ice Imperial 75cl	MOET & CHANDON
2641041	M&C Ice Rose 75cl	MOET & CHANDON
1000614	M&C Nectar 75cl	MOET & CHANDON
2584606	M&C Nectar Imperial Rose 75cl	MOET & CHANDON
2457534	M&C Reserve Imperial GB 75cl	MOET & CHANDON
1041126	M&C Rose 75cl	MOET & CHANDON
2392987	M&C Vintage Blanc  75cl	MOET & CHANDON
1909513	M&C Vintage Rose 75cl	MOET & CHANDON
2375408	M&Chandon Brut EOY LE  75cl	MOET & CHANDON
2466258	M&Chandon Brut Imp 20cl	MOET & CHANDON
1876108	M&Chandon Brut Imp Magnum  150cl	MOET & CHANDON
2699904	M&Chandon Rose EOY LE  75cl	MOET & CHANDON
1925918	Ruinart Blanc de Blancs  75cl	RUINART
2338784	Ruinart R de Ruinart  75cl	RUINART
1925919	Ruinart Rose  75cl	RUINART
1000596	V Clicquot Brut 75cl	VEUVE CLICQUOT
1041131	V Clicquot Brut TP 2x75cl	VEUVE CLICQUOT
1000599	V Clicquot Brut Vintage 75cl	VEUVE CLICQUOT
2991993	V Clicquot Colorama 75cl	VEUVE CLICQUOT
2457609	V Clicquot Demi Sec 75cl	VEUVE CLICQUOT
1879779	V Clicquot Ice Jacket  75cl	VEUVE CLICQUOT
1000597	V Clicquot La Grande Dame 75cl	VEUVE CLICQUOT
2544100	V Clicquot Rich 75cl	VEUVE CLICQUOT
1878221	V Clicquot Rose 75cl	VEUVE CLICQUOT
3115752	V Clicquot Rose Colorama 75cl	VEUVE CLICQUOT
2457551	V Clicquot Saint Petersbourg 75cl	VEUVE CLICQUOT
2080192	V Clicquot Vintage Rose 75cl	VEUVE CLICQUOT
2520534	Veuve Clicquot Yellow Label Brut 150cls	VEUVE CLICQUOT
2058175	Yamazaki 12YO 43% 70cl	YAMAZAKI
2545497	Yamazaki 18YO 43% 70cl	YAMAZAKI
5074720	Yamazaki 25YO 43% 70cl	YAMAZAKI
3386422	Yamazaki Distillers Res 43% 70cl	YAMAZAKI

9. If the products are faulty

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Nothing in these Terms will affect these legal rights.

10. Returns

If you are unhappy with the Products for the reason described in clause 9 of these Terms, you may apply to us in accordance with local consumer protection law.

11. Payment

11.1. You are not obliged to purchase any of the Products you have reserved with us using Reserve and Collect. If you change your mind when you come to pay for and collect the Products you may choose to replace the Products with any other items which are currently available in store. You will pay the price shown in-store for these items. If you no longer wish to purchase the Products, you can cancel your order via the Website prior to your departure (arrival) date or by informing a member of staff at the store.

11.2. We accept payment in store in various currencies. If you wish to pay in a currency other than Euro (EUR), the conversion rate into the currency you wish to pay in will be determined in accordance with our in-store terms of sale on the actual date of purchase.

12. Limitations on warranties and liability

12.1. Subject to clause 12.4, we will use reasonable endeavours to verify the accuracy of any information on the Website but you acknowledge and agree that the Website and the Reserve and Collect service are provided on an “AS IS” and “AS AVAILABLE” basis and we make no representation or warranty of any kind, express or implied, statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability and of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability for any kind of loss or damage from action taken in reliance on material or information contained on the Website.

12.2. Subject to disclaimers and limitation of warranties stated herein, if we fail to comply with these Terms, we are responsible for any direct and actual loss or damage you suffer that is a foreseeable result of our breach of these Terms. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract between you and us. To the fullest extent permitted by applicable law, we will not be liable to you for any other damages of any kind, including indirect, special, consequential or incidental damages or other damages arising directly or indirectly from your use of (or your inability to use) the Website or of Reserve and Collect.

12.3. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4. You agree to release, indemnify and hold harmless us, our affiliates, directors, officers, employees, agents and third party licensors, from and against any and all liabilities, losses, damages, claims and expenses, including attorneys’ fees, with respect to (i) your violation of these Terms or our rights or any other person or entity, or any applicable law, (ii) your use or misuse of, or access to the Reserve and Collect service, and/or (iii) any content you make available through the Website. For the avoidance of doubt, this section shall survive the termination of your account on the Website.

13. Use of our website

13.1. You are solely responsible for all activity while using our Website and for the security of your computing systems. You assume all liability for losses and damage incurred by us as a result of your activity on our Website, except where such losses are due to a third party who is not known to you who deliberately misuse your log-on details.

13.2. We reserve the right to terminate your Website account where you do not comply with these Terms or any applicable laws and regulations relating to the use of our Website. You may amend or cancel your Website account registration at any time via the Website or by contacting our customer support team using the contact details in Clause 17 below.

13.3. You must not use the Website for any unlawful or fraudulent purposes. You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack the Website via a denial‑of‑service attack.

13.4. Without prejudice to our other rights or remedies available under the law, we reserve the right to take legal proceedings against you for reimbursement of all costs or losses (on an indemnity basis) resulting from your breach of clause 13.3, and to disclose such information to law enforcement authorities as we reasonably believe is necessary.

14. Events Outside Our Control

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

14.2. An Event Outside Our Control means for the purpose of this clause any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, supplier default or delay, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

14.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a contract between you and us, we will notify you as soon as reasonably possible.

15. 15.Your restrictions on use of our Website

Subject to clause 16 below, you may not download, copy, use, make derivative use of or exploit for commercial purposes any proprietary or other information or content on our Website, including, but not limited to, any images, pricing or descriptions of the Products or any brand trademarks, trade names or logos. This includes any copies or derivative created for the benefit of a third party. Use of data mining, robots or any other kind of data gathering and/or extraction tools is strictly prohibited.

16. Intellectual property and proprietary rights

All intellectual property and other proprietary rights (i) in our Website and its content, and (ii) in any trademarks, trade names, domain names and product names used in our Website, are owned and expressly reserved by either Dufry, World Duty Free Group, its licensors or brand owners providing the Products. Any use of such rights without express prior written consent of the relevant brand owners is strictly prohibited.

17. How to contact us

If you have any questions about your reservation you can refer to your account or order details, refer to the FAQ pages, or for any concerns, please contact our Customer Support Team. You can contact our customer support team by email: customerservice_kz@dufry.com by e-mail at 

18. How we may use your personal information

Any personal information you supply to us when you use our Website will only be processed and used in accordance our Privacy Policy. By using our Website and/or using Reserve and Collect you consent to such processing and terms.

19. Feedback

We welcome your comments and feedback regarding our Website, our services and as Product reviews. By submitting information in this way, you are hereby expressly granting us an irrevocable and unrestricted licence to use, modify, reproduce, display and distribute such information in any way and for any purpose whatsoever at our sole discretion. You also waive any and all moral rights in such information. Unless required by law, we will not obtain your prior written consent to attribute such information to you.

20. Other important terms

20.1.We may at our sole discretion transfer our rights and obligations under these Terms to another organization.

20.2. Any contract concluded pursuant to these Terms is made between you and us. No other person shall have any rights to enforce any of its terms.

20.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

20.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

20.5. The Terms, as amended from time to time, constitute the entire agreement between you and us regarding your rights and obligations in respect to your access to our Website and use of Reserve and Collect services we may provide you.

These Terms are governed by the provisions of the law of the Republic of Kazakhstan. You and we both agree to submit any disputes arising out of or in connection with this Terms to the exclusive jurisdiction of the courts of the Republic of Kazakhstan.